In our second part of the Responster mini-series on feedback, we continue with employee feedback.
For modern organizations, having the right person at the right place is invaluable. Losing key people might have devastating consequences for an organization, something many organizations have experienced when their best people has been recruited by their competitors. Nowadays the organization’s value often lies in its employees and their knowledge, rather than material assets.
If a company is unaware of how their employees are feeling and what has to be improved internally, they might be subject to their employees leaving for other companies, or having them not performing optimally. Since the personnel is a big investment, it is important to understand how changes to the organization affect the personnel’s attitude and opinions.
Not understanding the personnel can quickly become the company’s worst mistake.
A lot of companies have already understood the importance of workplace and employee feedback, but their surveys are only carried out sporadically, retrospectively and in a boring, time-consuming way. The employees feel that they are forced to evaluate just to make management satisfied. Our customers have understood the importance of employee feedback and use Responster as a foundation for decision-making, and for gaining increased insights of their co-workers’ attitude towards the firms.
A common application of Responster is to use the Responster survey app in the office, for example at the entrance. When an employee wants to give feedback, maybe when he or she is done for the day, it is easy to answer the questions shown on the iPad on the go. This way management ends up with valuable employee feedback easily accessible through Responster’s website.
Daily, easily accessible surveys make sure that data is always up to date. Management and employees can through continuous communication monitor whether or not employee investments paid off, how changes have affected the employees, and if the employees are happy with the work situation. In addition to the app, Responster’s platform also supports surveys through the web. This means that your employees also can answer the surveys on their own computers or smartphones.
If you have the right tools for decision-making, you can make your employees more loyal, reduce employee turnover and increase internal efficiency. The possible applications with Responster are endless, and employee feedback is only one of them.
That concludes the second part of our mini-series on feedback. Tomorrow we’ll continue with third and final part: Event feedback!